Frequently Asked Questions
Find quick answers to the most common questions about orders, shipping, returns, and more. Need more help? Contact our support team anytime.
What is PokuDeals?
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PokuDeals.🛒 Your one-stop wholesale Mart for Imported groceries, fine wines, & home essentials.
How can I place an order?
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Simply browse through our categories, add your preferred items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Do you offer same-day delivery?
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Same-day delivery is currently available in select areas. At checkout, you'll see delivery options based on your location.
What are your payment options?
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We accept debit/credit cards, bank transfers, and select mobile money options. In some cases, cash on delivery may be available.
Can I cancel or modify my order after placing it?
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Orders can only be modified or canceled within 30 minutes of placement. Contact our support team immediately for assistance.
What is your return policy?
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We only accept returns or offer refunds if an item is defective or damaged upon delivery. Please refer to our Return & Refund Policy for full details.
How can I contact customer support?
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You can reach us via email at Info@pokudeals.com or call our helpline at +2349062017222 & 09062016222 during working hours (9 AM – 5 PM, Monday to Saturday ).